FAQs

FAQs

Showmax is an internet-based subscription video on demand service (SVOD) supplying an extensive catalogue of TV shows and movies to audiences on four continents. By leveraging relationships with major production studios from across the globe, Showmax delivers both world-class international content as well as the best of specialised local content.

Catering to lean-back and lean-forward viewing, Showmax is accessible across a wide range of devices from smart TVs and computers to smartphones and tablets. To experience Showmax, visit www.showmax.com. 

  • Personal Computers (via web browsers)
  • Apple Devices:
  • Android Devices:
    • Android phones and tablets running Android 4.1.0 or higher
    • Android TV devices running Android 4.1.0 or higher
      • Sony BRAVIA Android TV
      • Sharp AQUOS Android TV
      • Philips Android TV
    • Google Cast (Chromecast, casting streams from the Showmax web player, an iOS or Android device)
  • Smart TV’s:
    • Samsung Smart TVs (2012 and later)
    • Samsung Tizen Smart TVs (2015 and later)
    • LG NetCast Smart TVs (2012 to 2014)
    • LG WebOS Smart TVs (2014 and later)
    • Hisense Vidaalite 2.0, Vidaa U2 Smart TVs (2016 and later, Africa only)
  • Gaming Consoles
  • Set Top Boxes
    • DStv Explora Decoders (South Africa, Nigeria and Kenya only)

 

Application availability may vary from country to country.

 

Refer to the FAQ section for each specific platform for more information.

You can sign up and subscribe on the Showmax website: www.showmax.com. (Sign up and subscribe is not available in the application). You can sign up using the web browser of your PC, phone or tablet.

To simplify the process we’ve only enabled sign-up and subscription via the website. You can use any web browser to sign up and subscribe.

Showmax offers a single subscription option that gives you unlimited access to the full library.

When you subscribe to Showmax and provide your payment details, we’ll give you 14 days to try out our service. You may cancel at any time, if not you will be billed automatically at the end of the trial period.

Region

Country

Content Catalogue

Africa

Botswana, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the Congo, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mauritius, Namibia, Reunion, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Sao Tome and Principe, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe

Hollywood, British, African, Local, Other

Europe

Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Indonesia, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom

African

Australasia

Australia, New Zealand

African

 

In Botswana, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the Congo, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mauritius, Namibia, Poland, Reunion, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Sao Tome and Principe, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Uganda, Zambia, and Zimbabwe, Showmax gives you access to thousands of hours of local and international movies and series. There's something for everyone, from familiar favourites to the best blockbusters.

In Andorra, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Indonesia, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom and United States, Showmax brings you the best South African series and movies, from the classics to the latest releases, from complete box sets to kids' favourites.

Showmax content may vary from country to country.

Your Showmax subscription allows you to watch on two devices simultaneously on up to five registered devices.

  1. Sign in to the Showmax website.
  2. Select Manage Account from the top menu bar under your username.
  3. Select My Devices to manage your Active and Registered devices.

You are allowed to register 5 devices on your Showmax account. A device will register and list once you download or view content on your account.  You are allowed to replace any of the registered devices a maximum of 9 (This is temporarily set to 20) times per year and the limit renews annually on the anniversary of your first subscription date. You may watch on 2 registered devices simultaneously, these are referred to as active devices and will reflect under your device status.

Content is delivered via adaptive streaming up to HD (720p).

The resolution is automatically optimised based on your connection speed and device. By adjusting the bandwidth capping setting the resolution is automatically adjusted.

We chose 720p as the best realisable resolution based on common connection speeds. We will review this in future.