FAQs

FAQs

The access fee is charged to access multiple channels simultaneously (be this for viewing or recording).

Separate Subscriptions are international premium services, which market themselves independently of any Pay TV bouquet and appeal to particular viewers. If these services were included in a standard bouquet it would dramatically increase subscription fees.

The monthly cost for a single HD PVR is the DStv subscription for your selected package(s) i.e. DStv Premium, DStv Compact, DStv Indian, DStv fr or DStv Bue as well as an access fee. The access fee is charged to access multiple channels simultaneously (be this for viewing or recording). Please note that enabling the PVR functionality does not necessarily give you access to the HD channel. The HD channel is only available to DStv Premium subscribers.

Repeats are part of pay TV services around the world. They are there so customers can catch up on the programmes they might have missed, particularly customers without a PVR. The other reason, which is even more important, is that film and TV studios produce a limited amount of shows. For example, Hollywood pushes out only 600 new films (or about 1 200 hours’ worth of viewing) a year; while a single movie channel is made up of 8 760 hours over the same time frame. The difference is then made up of repeats to fill up the channel.

Having said that we do release a lot of brand-new content on DStv every month. It’s really just a case of discovering what’s available. There are a number of resources you can use to find shows on channels you perhaps don’t currently watch and which you just might find interesting. On our website (dstv.com) there are highlights, a series calendar and a movie calendar. On your decoder there’s channel 100 and Dish on TV. On our social media platforms such as Twitter and Facebook we publish daily highlights. You can also download the DStv Now app on your phone.