DStv Thanks Frequently Asked Questions-DStv Nigeria

FAQs

DStv Thanks is a rewards program aimed at rewarding and thanking DStv customers for their continuous loyalty and support for the brand.

All active DStv Access, Family, Compact, Compact+ and Premium customers who pay their subscriptions on time – or before their due date - are eligible for discounts on several product categories, such as flights, electronics, fast food, cinema tickets, and groceries. Customers that pay on time also have access to a one-week Sport upgrade (Access and Family customers get to enjoy one week of Compact Sport, Compact and Compact+ customers get to enjoy one week of Premium sport).

No – should you qualify for the rewards, you will be eligible for all the discounts available to your package.

All you need to do is pay your subscription on time (before disconnection) each month to be eligible for DStv Thanks rewards. Login to dstvafrica.com to view your benefits and get a voucher and use your vouchers at partner stores.

The rewards vary depending on the package you have subscribed to: rewards that are available to Premium and Compact+ customers are different from those available to Access, Family and Compact customers.

Benefit Partners differ per country, based on what's available in-country and which brands and/or organisations have partnered with MultiChoice to offer rewards to our customers. Based on your valued feedback, we are constantly seeking opportunities to evolve our program to add value to all our customers, there will continuously be new exciting benefits coming your way. Keep an eye on the DStv Thanks page as new benefits become available. https://www.dstvafrica.com/en-ng/dstv-thanks/

You will not be allocated any rewards if you do not pay on time. DStv subscribers must be connected and pay their active subscription on time before the next due date to be eligible for DStv Thanks rewards. Vouchers from the previous month may still work if they are still valid. Check if your vouchers are still valid online by visiting https://www.dstvafrica.com/en-ng/dstv-thanks/.

You will receive an SMS within 72 hours of your payment to notify you that you are eligible. Log in on dstvafrica.com to access your rewards. Please make sure to update your contact details on your DStv account, so that you can be notified once you qualify for your rewards.

Each voucher will be valid for a specific period (usually 30 days) based on the agreement with the Benefit Provider. This information will be available on the T's and C's on the voucher. You can check the T's and C's on the DStv Thanks page https://www.dstvafrica.com/en-ng/dstv-thanks/.

If you have multiple smartcards registered under your name, you will receive rewards for each smartcard that is paid on time (before disconnection).

No, unfortunately not, redemptions are limited to one voucher per transaction.

Please use the following options to get the necessary assistance:

Please check that the voucher is valid, details of expiry date should be displayed in the T's and C's of the voucher. If the voucher is still valid, please phone our contact centre for further assistance. The customer centre agent/representative will also verify if your voucher is valid. https://www.dstvafrica.com/en-ng/help-contact-us/

Some benefits may allow you to give the voucher to another person. Check the benefit T&Cs to confirm whether the benefit is transferable or not.