FAQs

FAQs

A new smartcard will be required for when the XtraView combination is deployed later this Year. Until then, you can continue using the current smartcard in the PVR.

MultiChoice does not recommend that subscribers use non- MultiChoice decoders to receive the DStv signal. In some cases a valid DStv smartcard will work with a “grey market decoders” however the DStv smartcard will not work other pay television operator’s decoder boxes. It is however important to note that MultiChoice cannot guarantee that subscribers will in future be able to receive the DStv service using “grey market decoders”. We constantly update and change our technology and/or services to ensure that we provide a world class service to our subscribers.It is also essential that subscribers understand that MultiChoice cannot provide any technical support to these “grey market decoders”. MultiChoice will not accept any liability or responsibility should this occur. Each MultiChoice decoder is sold with it's own Smartcard that it is then married to. MultiChoice no longer sells Smartcard separately.

Countrywide technical support is available to make sure that your viewing experience is easy and trouble free. Our call centres are able to guide you through the basic checks on the system. View the contact us option for your nearest call centre.

This is NOT recommended. You will need to contact the MultiChoice Call Centre to have your smart card force-married to the decoder you want to use. The owner of that decoder will not be able to use their smart card until they contact the MultiChoice call centre to override your smart card’s marriage to their decoder.

We will be able to marry your decoder on the following conditions: Decoder must be switched on, Smart card must be in the decoder, An E17 error message must be displayed, Call the MultiChoice contact centre to clear the E17 error message. This process does not need to be repeated. Once completed, the smart card will be married to the primary and secondary decoders. Please note: All smart card marriages are tracked and audited.

The IS-7 satellite (formerly PAS-7) provides coverage to Southern Africa and the Eutelsat W7 satellite (W7), provides coverage to the rest of Sub-Saharan Africa. The strength of both satellite signals allows for a the 85cm dish to receive the signal. There are, however, some areas in Africa that may need a larger dish (120 cm+) due to remote location or rain attenuation. Dishes smaller than 90 cm are definitely not recommended, as they may not be able to receive the full signal.

We recommend that you call a MultiChoice Accredited Installer to check whether or not your satellite dish will receive the DStv signal.

You will need the following items of equipment: A Smartcard, a Digital Satellite Decoder (DSD), a satellite dish with a diameter of at least 90 cm, depending on your location.  Subscribers living in remote areas, as well as hotels, blocks of flats and townhouse complexes may need a slightly bigger dish, about 120 cm + in diameter. Please ask the advice of a MultiChoice Accredited Installer or contact us.

DStv equipment can be purchased from all MultiChoice Offices, Agents and Accredited Installers.

Unfortunately MultiChoice does not offer free upgrades on decoders but you may purchase an upgrading decoder should you wish.

The economic principle of supply and demand means that as the global need for digital technology increases, so the cost of the equipment drops because of the economies of scale. This is the usual trend followed with any new technology worldwide, for example cellular telephones and computers. 

The price of more technology advanced boxes such as the PVR will still be more expensive due to the advanced nature of the equipment.