FAQ

FAQ

You don't need to change a thing! The sports channels will automatically be added and available to use without any decoder adjustments necessary. If you’ve paid your DStv subscription on time, just sit back and get ready to enjoy your extra sport.

We are constantly seeking opportunities to add value to all our customers. DStv customers should not feel left out, there are more exciting benefits in store for you!

Yes, we’re constantly looking for ways to show our appreciation to our loyal customers for their continuous support. This means that the rewards may change from time to time and there will be other exciting rewards and benefits to come in the future!

Any future rewards and benefits information will be shared on this page

From time to time, we make content in higher packages available to lower bouquets to allow more of our valued subscribers in the lower tier bouquets to enjoy key channels and content which are currently only available on higher-tier packages. This Open Window period will give our DStv Compact customers the opportunity to be part of the current global conversations around the two documentaries Surviving R. Kelly and The Harvey Weinstein Scandal.

The channels will be open from Wednesday, 6 February at 00:01 CAT to Sunday, 10 March at 23:59 CAT and will be open to the Compact package on the DTH (IS20 and E36) platform.

No, the channel will automatically be available to DStv Compact customers during the special preview period. You just have to be an active subscriber during the period.

From time to time, DStv introduces various initiatives like open windows to give customers on lower-tier-packages a taste of the wider range of entertainment that awaits them on other packages, that they would not normally have access to. We will continue to find opportunities to also give DStv Family & Access package customers a taste of the breadth and depth of content that is available on the DStv platform.

Just remember to pay your DStv subscription on time every month and you’ll get the extra sport on your TV without even lifting a finger. You will have access to the one week of extra sport every month for as long as you remain connected. That’s all there is to it!

The extra sports channels will be available to you for ONE week from the day your benefit is activated. This is not a calendar week so it will be automatically available for ONLY seven (7) days from the day your benefit is activated, after payment has been made.

Once you disconnect or miss a payment, you will no longer be eligible to receive the extra sport. You will need to reconnect and pay the active subscription before the next due date to enjoy the one week of extra sport.

 

DStv Access and DStv Family customers will automatically get access to DStv Compact SuperSport channels for one week. DStv Compact and DStv Compact Plus customers will automatically get access to DStv Premium SuperSport channels for one week.

The below sports channels will be part of these rewards:

Channel Name

SD

HD

Packages

Channel descriptors

SuperSport 1

X

X

Premium

Rugby / 7's/ Golf / Premium variety

SuperSport 2

X

X

Premium

Motorsport / Cricket / Premium variety / UCL

SuperSport 3

X

X

Compact

Home of EPL / CAF / FIFA / UEFA International

SuperSport 5

X

X

Premium, Compact +

UCL / UEL / EPL overflow / Tennis / SBK / Golf / Boxing / C+Sport

SuperSport 6

X

X

Premium, Compact +

UCL / UEL / Tennis / SBK / Golf / Boxing / C+Sport

SuperSport 7

X

X

Compact

Home of La Liga / CAF / UEFA international matches

SuperSport 11

X

X

Premium (Events)

Live sports as and when required - packs will vary

SuperSport 12

X

 

Premium (Events)

Live sports as and when required - packs will vary

Maximo 1

X

 

Premium

Portuguese language channel

Your package will revert to your current package’s sports channels. Should you wish to enjoy the sports channels for longer, you will need to upgrade to the higher package or continue to pay on time to enjoy a week of your reward each month.

 

Not at all – this extra sport will be available at no extra cost to your existing DStv subscription. It’s our way of saying thanks to you for staying connected to DStv, so you won't have to pay anything extra for it.

MultiChoice is opening up this content to give you even more value and we will continue to look for ways to improve the way you experience our business.

Active DStv Compact Plus, Compact, Family and Access customers that have paid their subscription on time are eligible for the one week of extra sport. All commercial subscribers, DStv Lite, VIPs and Shareholders will not be eligible to receive the rewards. We are currently only able to provide these specific DStv Thanks offers to our customers in select territories.

A selection system will be used to identify eligible customers and they will automatically receive the extra sport once the account has been paid on time. There will be no SMS sent as notification. Rewards should be allocated within three (3) working days after payment. If you qualify and the sports channels have still not been activated after this time, you can get the necessary assistance from the MultiChoice call centre, your local DStv agent, or your nearest MultiChoice branch.

The access fee is charged to access multiple channels simultaneously (be this for viewing or recording).

Separate Subscriptions are international premium services, which market themselves independently of any Pay TV bouquet and appeal to particular viewers. If these services were included in a standard bouquet it would dramatically increase subscription fees.

No, the benefit of upgraded package will only be available to your primary decoder.